10 Feb 2017

There was going to be a review here, but then I got upset instead.

Mattel have now blocked me on facebook.



This comes after they locked me out from being able to pm them (after THEY pmed me asking for contact details, wtf?)
And after they blacklisted my email and stopped responding to my emails (I didn't send that many, I just wanted an answer beyond "stock reply, return to store" you know? I wanted a person not a fucking robot.
Now they've blocked me

and I feel like i'm going through a breakup.

It really hurts.

I don't think their customer service team really appreciate the damage they've done here. They have ruined what was, for me, a life raft. Something that really did help my mental health and gave me something to look forward to, something to smile about. They've taken it from me by literally blocking me from the fandom.
I've been kicked out.
And as a result i'm in the clutches of that depression troll that lives in my head and whispers nasty things. It LOVES when people treat me like shit, because it gives it ammo.

I wasn't important enough to care about. My blog wasn't big enough. I wasn't good enough at writing to get a decent human response. I don't matter and never will matter and no amount of passion or love for a brand will change the fact that i'm just not good enough.
and they dumped me.

and I don't actually know how to handle it. I am not a well person. I am neuro atypical and I have a mental illness, my brain doesn't work like normal people's and never will. I feel everything magnified by like.. 1000x, I give my absolute everything into the things I obsess over and so this... this is just spectacularly cruel.

So there won't be any reviews for a while because honestly, i'm not sure i'll even get out of bed for the next week.
I mean what's the point?

My chest hurts, my head hurts from crying and I know it's dumb and that just makes me feel worse because I feel stupid for feeling so upset. I feel like a grown woman shouldn't be fucking sobbing because customer service were mean but they were SO dismissive and so shitty over so many layers of contact and it's worn me down. I have no more fight left, they win. I lose.
I always lose.

And I know so many of my readers will roll their eyes all "eugh melodrama" or "oh attention seeking" but that's really not it. I'm used to being ignored, my whole life the only attention I ever got was negative. This is more trying to rationalize my feelings to myself, and I just can't.
I over invested emotionally and now i'm paying the price.
I gave too much of myself.
I became too reliant on one thing bringing me joy.
MH was like a drug, or alchohol or.. food to some people. An addiction that made life that little easier to tolerate.

I'd already lost Makies, and left that community after some pretty incredible pettiness and cruelty. And it's happening all over again only this time, it's not other fans, it's the actual company being the assholes and that makes it so much more hurtful.

I honestly just don't know what to do or how to make the hurting stop. People are all "oh you'll feel better in a few days" but honestly? No, i'll just feel numb. that's how it works. I get hurt, and then I get numb.
but the passion? it's been killed. It's dead. And I don't know if i'm going to be able to rekindle that in other toys.
If i'll be able to continue to blog with such candid passion. I feel like, maybe the universe is telling me I should just grow up. Put away childish things and just... stop.

But i'm not sure I want to live in the adult world. It's always been so cruel to me.

I just... I feel deflated, defeated, exhausted.

They had so... so many chances to actually talk to me and engage in a proper conversation but they never did. I gave them my phone number when they asked, they never called. They had every opportunity to actually discuss things, but they didn't want to. Every step of the way it's been my fault, my problem, and lies upon lies upon lies and you know, at this point, i'm too tired to even be angry. I am just hurt.
I think the biggest slap in the face was the fake email they sent me praising my "passion and enthusiasm" which turned out to be a copy/paste form letter, so was in fact, all lies.
That I think was the point where I realised how much contempt Mattel had for me and other fans. The point where it really hit home that I was less than shit to them. Not even an ant, an annoying midge perhaps that you swat or poison.

And they won, because i'm all out of fight, i'm all out of passion. I'm done.
I'm just completely.. .and utterly done.

http://www.ebay.co.uk/sch/flying_purple_monkfish/m.html?_nkw=&_armrs=1&_ipg=&_from= Here's a link to my ebay, i'll be adding stuff as and when I sort through it. This was box 1. I have 2 large shelves, several more boxes and a few other hiding places stashed about. So expect dolls, accessories, playsets. All sorts. I might not sell everything, but i'm going to seriously cull back the collection. I kept literally 3 Barbie dolls. I have more to track down, i'm not sure where I put them.


Edit:

And then Mattel called the police.

Okay so, I sent them one final email basically telling them what I said in this blog. That I was down, I was upset and it was all so absolutely unneccisary of them to be such dicks.
I called them on lying to me repeatedly, asking for my phone number when they had no intention of calling, that sort of thing and told them I was done with their company and their franchises and they'd lost a very loyal customer with their stupidity.

We went out to get lunch at Pizza Express when my phone rang. It was the met police.
Of course, I immediately started to panic, why were the fuzz calling me?
"We've had a report from a toy company you're engaged in a disagreement with?"
Ahh crap, I thought, i'm getting a restraining order or something.
"what'd I DO!?" I asked desperately.
 "oh no it's nothing like that!" the friendly sounding cop told me. "they were worried about your last email to them so we're outside your house but you aren't home. Are you okay?"

so yeah, Mattel sent suicide watch round.

W... t... f?

like... proportionate reasonable response? To escalate things to such a point you're now sending cops to make sure the customer you pissed off is still alive? that's insane.

I assured the cop I wasn't going to hurt myself over something this freaking dumb and went back to my lunch.

I'm glad I wasn't home. Having cops knock on my door would have been extremely upsetting and very very anxiety inducing. I don't much like cops, last time they came around for something it was very very bad so having them knocking is very likely to have caused me to have a complete panic attack.
Not cool Mattel. Not cool.

I mean I get it in a way, they were worried blah blah blah, but ffs, it shouldn't have reached this point and they should have tried to contact me themselves. Sending cops feels like such an overreaction. I never said i was going to hurt myself, I told them I was pissed off and upset with them. I mean really, just fucking phone me you cowardly assholes.

I emailed them when I got home to tell them I didn't much appreciate police but that I was alright and they should just call me, honest, I wasn't scary and I wasn't going to yell at them, just freaking phone me and let's talk.
They haven't and I seriously doubt they will.
They've ignored my last 4 emails, blocked me on fb, deleted my posts and aren't responding on twitter or tumblr or any social media either.
So they clearly have no interest in actually engaging with me and my complaint or indeed making anything right after their gross mishandling of the whole ordeal.

I mean, here's what SHOULD have happened.

I email to say "this product isnt' acceptable"
they send back their standard "return to store" robot response.
I reply "no, I can't easily get to the store and it costs me a bus fare there and back to do so, I don't want to be out of pocket because you screwed up"
they should at this point have done what they usually do." here's a free post label to return it to us, pop in post and we'll send you a voucher for the amount."
THAT was what they usually do and that is what I anticipated. Annoying yes, it would involve a walk to the post office but it wouldn't have left me out of pocket and it would have taken one afternoon and been sorted.

THAT is how this whole mess should have been sorted. 4 fricken emails, that's all it would have taken. 2 from me, 2 from them. Done, dusted.

Instead I got
Mattel - "return to store"
Me - "that'll cost me money"
Mattel - "return to store"
Me - "but it'll cost me money"
Mattel - "return to store, we can't do anything, if you're not happy, return to store" along with more implications that there was nothing "wrong" with the product I was just being fussy. (assholes)
Me- *rings them* "hi I want to discuss this poorly constructed doll"
Mattel - "return to store" *click*

Of course at this point I got mad at being fobbed off.
I contacted the US branch to complain.

I got a very nice reply, which initially made me feel like they were listening. Until I learned it was a very cunningly deceptively written form letter they were sending to anyone who complained, thus making it utterly insincere and making me feel a fool for believing it was real.

I posted reviews and photos across any social media platform I could to make sure everyone knew about the problem. Continued to try to get a resolution from Mattel.
they stopped replying to emails.
they contacted me on facebook asking for my email address and phone number which I gave them
they said they'd call to discuss it.
they didn't.
I called them on this complete radio silence, they ignored me.
I tried to PM them to find I could no longer do so on fb. I called them on this to be told some shit about "closing their inbox" (is that even possible?) I still couldn't reply.
I told them on their wall that if they were going to phone me to bloody well do it or admit they'd lied to try to get rid of me
they blocked me.

I emailed Argos.
they immediately phoned me, literally 2 minutes after I sent the email they rang.
"Yes we'll take that return, no you don't need the original box, just pop into store it's fine."
So i did. They refunded me onto my card. Lovely customer service and no argument. I showed the guy behind the till the doll and the crappy limbs and even he, who was just some dude behind a till was all "hmm that doesn't look right" and bam, refund.
 I had to travel all the way to argos though, because Mattel didn't want to send me a damn returns label. WHY? Are they too expensive or something? Like, seriously guys?

Argos showed how you handle customer complaints. They were pleasant, friendly and let me rant. They were nothing but kind and accomidating.
Learn from Argos Mattel.

Anyway, by this point I was pissed off with Mattel for their contemptuous treatment of the whole thing and their blocking of me and ignoring.
I sent another email asking why they were ignoring me, they sent me a stock "we've forwarded your complaint to the relevant departments" (i'm still sure this means the shredder) . So after being unable to contact them for a few days i sent a last email and they sent cops.
because THAT seems reasonable right?

I just... I don't get how this escalated like this. What the hell happened here? They had so many chances to either send me a damn returns label or just phone me and speak to me like a fucking human being. All I wanted was to be treated like a person and get a genuine response and not a robotic one, I wanted to feel like my complaint was being taken seriously and I also wanted to be able to return the faulty product without this implication that I was just being fussy or difficult.
Is it really being difficult to expect a doll to be put together correctly? I mean ffs.
Venus is the first and only mh doll i have EVER returned to the store because she's so fucked up.And that's shocking. I mean, 6 years and this is the first time i've been so disappointed with a purchase.
She was, quite literally, the worst and most disappointing monster high doll i've ever handled. It's shocking those were allowed out of the factory in such quantity and speaks volumes of what mattel think of their customers.  I've returned faulty products before, but usually for a replacement because it's just the one individual with smeared makeup or something. Never have i returned something and not wanted a replacement because all the replacements are just as crappily made.

Their handling of this whole situation has only furthered that opinion that they couldn't care less.
they sent cops not because they care about me, but to cover their asses should something happen. They dont' even have the damn balls to reply to my freaking emails or just phone me like they said they would a week ago.
Like.. wtf?
Wasting police time was seen as preferable to just PHONING A CUSTOMER to deal with a complaint?
That's fucking insanity.
Mattel have totally lost the plot.
If they'd have just phoned me when they said they would we could have had a talk and maybe resolved all this, could have saved me a lot of mental anguish and misery and them a lot of paperwork.

I mean, yesterday i was bemused about the cops but having slept on it? now i'm actually pissed off. Wasting police resources like that, sending police to someone's home (clearly they have my home address then, interesting as I didn't give it to them this time around, it must be in their files from last time they SENT ME A RETURN LABEL) is a huge overreaction not to mention potentially making things so much worse. You don't just send police to someone, police scare people. Police checking up on you is seldom anything to desire or be happy about, it's quite upsetting to have police come knocking to speak to you. Now there's going to be a file about me on police records and that's not cool guys. I mean, if I have a CRB check done will this pop up? I dunno, but it makes me uncomfortable.
Mattel made matters worse by overreacting, and they still haven't unblocked me, or phoned me, or emailed.
they're too cowardly to actually communicate with me, they'd rather send the fuzz.

Disgraceful.

10 comments:

  1. I understand feeling defeated and I'm sorry they've pushed you to that point.

    I hope you're able to get back some passion for your hobby. It can be hard when something you've felt so strongly about gets taken from you like that.

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  2. I wish there was something I could say that would make it all better, but I know firsthand that with clinical depression there's no quick fix. Too many people don't understand severe depression. That kind of depression isn't something a person can just snap themself out of. And while medication can help in some cases, it's not a cure all.
    I just wanted you to know that there's someone reading your blog who remembers what it was like to stay in bed until noon, unable to face a new day. I wish there was more that I could do, but maybe just knowing that you have my support will help.
    Signed, Treesa

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  3. I have bipolar disorder, so I've been where you are. Don't be ashamed of your feelings, but try not to give in to the negative thinking (easier said than done, I know.) You are super important to Mr. Monkfish and the little Monkfishes, and I'm sure other people in your life. And you are also worthwhile as a person; don't tell yourself otherwise! People can be jerks, but that's on them, not on you. I hope you find something else to bring interest and enjoyment to your life. From where you are right now, that probably doesn't seem possible, but the way you're feeling right now doesn't have to be permanent. Give yourself a chance to work through this and see where life takes you next.

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  4. Totally get it, it's crushing. You grieve this horrid world as long as you have to, OK?

    I nearly gave up *all* my dolls a couple of times. Like you, I was thinking maybe another hobby would be more "adult" but the fact is I left graphic design a decade ago because people were horrid with their stupid trends and cliques... and TV comms were't much better. I ended up switching to the tumblr doll comm and seeking out other wierdos and older collectors.

    Remember: It's not your fault, none of it is your fault! You have every right to be soured on your little treats.
    How hard is it to send a £20 voucher and pass on that the customers have noticed that Venus is a hot mess. It's like Mattel wants the bad press!

    I used to buy a chocolate eclair every saturday afternoon after school to reward myself for getting through the week, if the baker had ever been mean I wouldn't what to do in a time when eating that stupid little cake on a bench was what kept me going between rough school and rough home. It's the little things that keep us afloat.

    I hope you find new ways to treat yourself and make some time for yourself <3
    Or, if little Monsters are that "thing" for you, a way of enjoying it despite Mattel being dickbags.

    Much love!

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  5. <3
    I am so sorry for you but be sure it is not related to your blog, and even less to you as a person. It is just a very sad power demonstration of Mattel and how they don't care about their consumers... or their fans. As I am French, I would say it is just "pitoyable". Big companies do that a lot and I think it is a shame. TRU did the same to me, that's why I won't order anymore. It is just an awfull feeling to be treated like that, especially when you expect so much from your buy.
    I really love your reviews and your blog, it helped me going through very hard times (and avoid spending my money on crappy dolls too ;) ). You have great sense of humour and an eye for details, you are a good writer and you really share your passion. For me that's what makes your blog very special among all the dollies blog or reviews you can find and that's why that's the only one I really follow :)
    I wish I could do something for you !!
    Courage !!!!!!!!!

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  6. I think Mattel has shoved so many Barbies up their --- that they've become so full of....errrgh.

    It's not just the fact that they've cheaped out on MH, they are blantantly ignoring and disrepecting their customers...hell...I don't want to talk about it. It's time to block them out.

    I know everything is blurred now and your mind feels broken, constantly repeating the negatives.

    And I don't want to drown you in positive words because I know I cannot change the way your mind works.
    But I believe that you can get through this, and I will continue to check back here whether you return or not.

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  7. Wow,I knew Mattel was pretty abysmal and incompetent but this is a new low. Whatever negatives you're thinking? Not true. Your wit and sense of humor are a gift to this world, and you didn't deserve at all to be treated so callously.

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  8. Mattel is probably upset they lost "#1 toy brand" to LEGO.
    Kidding aside, I'm so sorry about this horrible, totally illogical treatment you've been getting. That's truly horrendous behavior over a crappy product that they're trying to force on us. They should have thought a little and realized that the sacrifice involved in taking Venus back to the design team might be worth it for a better image, but they totally destroyed themselves by treating a frequent customer like a nonentity that has no value. And sending a suicide watch...definitely misguided. A simple direct contact at the beginning could have avoided all of this. I hope you'll be back on your feet and find something devoid of horrible people , but please take your time to recover. Nobody deserves this.

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    Replies
    1. thanks. For all they claimed to the cops they "cared" they've still made no contact. I asked them in twitter why they blocked me on facebook and they came back "we looked into it and you aren't blocked" so I replied "then why can't I comment on anything?" aaaand silence. I called out their lie i think, so they panicked. i'm still blocked, they're not replying to emails or on twitter or anything. I sent them one final email in frustration where I finally gave up on being polite.
      if they've already blacklisted me, why bother trying to be nice?

      But honestly the more time that passes where they continue to just blank me makes me more and more down. It's this feeling of scorn from their lies and then contemptuous attitude and now this silence just feels intentionally cruel.

      They can't salvage things at this point, it escalated too far, but at least if they sincerely apologized, and I mean sincerely actually talked to me like a human being, maybe I could move on. But as it is I just feel like they wanted the cops to find a corpse, and that makes me feel like shit.

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  9. I'm glad you wrote all this. Keeping it for yourself is the worse you can do, and I'm glad I found your blog before this happened, because I'm not late to give you some advice, something I learned through the years.
    What they did to you is beyond awful, is irresponsible and very, very immature. I won't say the famous "you'll be okay in a few days or weeks", because these things are not sorted out by just waiting. Since you can't do a lot about it, I suggest you just cry when need to, get angry when you need to (don't overdo any of those things or they'll hurt you more than necessary), and let your heart calm on its own.

    I know it's been almost 2 weeks since this, but I've had situations that took months to heal, so don't worry if you don't get peace after 2-3 weeks, just take your time.

    Also, the universe telling you to grow up? Let me tell you something nobody told me and I had to learn on my own. You're unique the way you are. Don't let others tell you what to be or not be. You don't grow up by hearing what people tell you what to become, you grow up from listening to yourself, hearing your own voice and realizing what is there to change and what to keep. I'm also a dolls collector, and I'm not childish because of it. I'm childish because that's part of who I am, because I decided to keep that little piece of myself from my past.

    I'm an introvert person, I really lock myself out most of the time, and for years people have told me that's wrong. Only recently I realized "It's not wrong, is just the way I am, which is perfectly right".

    If Matell doesn't want to speak with you it's their loss. They're not invincible. We, customers, is what keep them alive, and if they want to treat us like this, we can completely choose not to buy anymore. Trust me, I've seen companies fall because of this, and Mattel is as endangered as any other. But don't let that blind you.

    For now, like I said, take your time to heal, don't push yourself to do something you really don't want, and don't let those feeling be anything else than your way to get all the anger and sadness out of you.

    Take care.

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